Experience

ICW Group – Insurance Company of the West 2018 – Present
Sr. Business Implementation Analyst, 2022 – Present

• Lead requirement gathering sessions with stakeholders, translating business needs into detailed system specifications.
• Develop system designs and documentation to meet business requirements, collaborating closely with IT and business units.
• Manage testing and quality assurance processes, creating and executing test plans to ensure system integrity and functionality.
• Act as the primary liaison between business units and IT teams, facilitating clear communication and successful project outcomes.
• Successfully manage multiple projects simultaneously, ensuring timely delivery within scope and budget.

Key Achievements

• Reduced system errors by 25% through detailed requirements analysis and rigorous testing processes.
• Improved stakeholder satisfaction by 30% by streamlining communication channels and delivering tailored solutions.

Business Implementation Analyst, 2019 – 2022

• Led bi-weekly SuperUser meetings, updating technical team members on recent and upcoming system changes, including enhancements, bug fixes, and ongoing issues.
• Managed and updated all claims system-related access and user accounts, overseeing new employee setup, separation requests, and conducting quarterly user audits.
• Collaborated with various departmental teams to document requirements and effectively translate them for the IT team to initiate work.
• Developed test cases and conducted testing in staging environments to ensure the final product met the documented requirements of stakeholders.
• Handled incoming report requests by utilizing SQL to extract system data, fulfilling report requirements accurately and efficiently.

Key Achievements

• Created and implemented a team newsletter distributed monthly across the department, which gained significant recognition and is now shared with the C.O.O. This initiative continues as a key communication tool in my current role as a Sr. Business Analyst.

Sr. Admin Assistant, 2018 – 2019

• Coordinated and scheduled requirement gathering meetings, ensuring the availability and inclusion of all necessary stakeholders and business analysts.
• Documented clear and concise meeting notes, distributing meeting minutes to all participants with detailed action items for follow-up.
• Led bi-weekly SuperUser meetings, updating technical team members on recent and upcoming system changes, including enhancements, bug fixes, and ongoing issues.
• Managed and updated all claims system-related access and user accounts, overseeing new employee setup, separation requests, and conducting quarterly user audits.

Inspired Interiors, 2017 – 2019
Junior Designer

• Produced drafting plans using AutoCAD software to support design and project execution.
• Developed design concepts based on client needs and preferences, ensuring alignment with project goals.
• Managed office tasks, including purchasing and administrative duties, to support efficient project operations.
• Provided administrative support to maintain project timelines and ensure smooth operations.
• Coordinated with vendors, managing communication and overseeing invoice creation to ensure accurate and timely processing.
• Revised AutoCAD drawings to meet evolving project requirements and client specifications.
• Conducted site visits and measurements to inform and refine the design process.
• Updated the company website and maintained current client photos to reflect ongoing projects.

Studio-H Design Group Inc., May 2016 – Aug 2016
Design Intern

• Managed communication with vendors and clients to ensure smooth project execution and satisfaction.
• Created and processed invoices as required, supporting accurate financial tracking and project budgeting.
• Revised AutoCAD drawings to assist design staff and ensure alignment with project specifications.
• Conducted site visits and took precise measurements to inform floor plan development and design decisions.

Education

San Diego State University, 2013 – 2016
Bachelors in Applied Arts & Sciences

• Emphasis: Interior Design
• Graduation: December 2016

San Jose State University, 2011 – 2013
Bachelors in Fine Arts

• Major: Interior Design
• Transfer: August 2013

Technical Skills